Appointment Cancellation, Rescheduling, and Rebooking

Spa, Salon, and Parlour Appointments

To make the appointment bookings and delivery of services easier and hassle-free for both customers and partners, we allow rescheduling, rebooking, and cancellation of service via Hairoom Technology LLP Platform (Website and Application).

Cancellation

Customers can also choose to cancel their appointment either salon, spa or home-based appointment,  hours prior to their scheduled time-slot. To cancel the appointment, you can access the Profile section (on Website) or My Bookings (on Application) and select the Cancel option to cancel the service. Please read the Cancellation and Refund Policy for a better understanding of our cancellation and refund policy.

Rebooking

Hairoom Technology LLP allows an appointment rebooking facility via website and application. Once the booking is completed, the option to rebook the same service(s) is provided to the users. Even if a Hairoom Technology LLP Partner or Artist cancels the reservation, users can choose to rebook the same facility or accept the cancellation and request a fresh appointment with another partner.

• In case of advance booking, users are entitled to CANCEL the appointment 2 hours before the scheduled time-slot at no additional cost. Canceling the appointment after that may attract a Cancellation Fee of Rs. 50 (subject to change).

Rescheduling:

Users are entitled to Reschedule their appointment at least 2 hours prior to the scheduled time-slot. Please be informed that rescheduling of the appointment is only applicable once per booking.

Rebooking:

Users are entitled to rebook any service once the booking is successfully completed.

Text Messages and Emails – For Both – User and Service Provider

By creating a Hairoom Technology LLP Account, you agree that the company may send you SMS and emails and whatsApp app messages as part of your use of the Hairoom Technology LLP Services. You consent to receive information and notifications regarding the business operations of Hairoom Technology LLP through text messages and emails and that you acknowledge that any actions you perform to prevent such messages and emails will affect your use of the Services.

Hairoom Technology LLP, as a courtesy, will send a reminder through text message to the customer about the reserved appointment 1 hour prior to the scheduled time. In case, Hairoom Technology LLP is not able to send the text message, please understand that it is your responsibility to remember your appointment times and dates to avoid late arrivals and missed appointments.

Disclaimers

• Prices of the services mentioned on the Hairoom Technology LLP website and Mobile apps are inclusive of GST.
• All business and contractual policies are granted by and agreed to between the partners and customers. These terms mainly comprise without limitation price, taxes, payment terms, payment channels, time and date of the services and after-sales facilities, if provided by the partner. Hairoom Technology LLP doesn’t regulate or have any control over the services or acceptance of any commercial/contractual agreements between our partners and the customers. However, Hairoom Technology LLP may provide support facilities to the partners as and when required to ensure fulfillment of order and collection of payment under the contractual agreement executed by the company with the partners.
• Hairoom Technology LLP doesn’t endorse or ensure warranty of the item-specifics, such as identity, legal titles, patented facilities, creditworthiness, etc. of any partner listed on the Hairoom Technology LLP platform. You are requested to review and verify the bona fides on your own of the partner that you choose to deal with and choose the one that fits your specific requirements.
• Partner will deliver the services along with content and data on an “As is” and “As Available” basis.
• The discounts and special offers given by our partners are subject to the terms and conditions of the respective partner. The allotted artists and time-slots are subject to revision, depending on the availability.
• Hairoom Technology LLP shall not be responsible for any breach or non-acceptance or any contractual terms between our partners and the customers. Hairoom Technology LLP can’t and doesn’t guarantee that the involved customers or/and partners will carry out any transaction as mentioned on the platform.
• Hairoom Technology LLP operates as an online marketplace aggregator and has taken the role of facilitator. Hairoom Technology LLP, during any transaction between the partner and the customer on the platform, comes into or claims possession of any service provided by the partner.
• Hairoom Technology LLP operates as an online marketplace aggregator and has taken the role of facilitator. Hairoom Technology LLP, during any transaction between the partner and the customer on the platform, come into or claim possession of any service provided by the partner.
• Hairoom Technology LLP only provides a digital platform (Website and Mobile App) for appointment booking and it is agreed that the contract for sale of any beauty, grooming, and personal care services shall be a strictly bipartite contract between the partner and the customer. In case of complaints from the customer about online booking, quality of services, payment or any other such issues, Hairoom Technology LLP shall forward the same to the partner on behalf of the customer and assist them by providing relevant information. The partner shall be responsible for ensuring a satisfactory resolution of the complaints.
• Hairoom Technology LLP will not be held liable for any of the transactions made for using the service(s) offered by the partners.
• Each claim and complaint related to any incorrect or failed payments must be directed to our payment processing partners and/or your bank (depending on the case)